1. General

1. 1.1 Required Documentation

   As a subcontractor, you are required to submit the following documents:

   • Completed onboarding forms

   • A valid Working with Children Check

   • A copy of your passport

   • A police check issued within the past six (6) months

   • Evidence of your residency status (e.g., visa copy)

2. 1.2 Contact Information

   Please direct inquiries to the appropriate contact:

   • Accounts & Invoices: accounts@superstarpty.com.au

   • General Inquiries: Phone – 0420 552 413

3. 1.3 Payment Schedule

   Payments are processed on a fortnightly basis.

4. 1.4 Invoicing Requirements

   To ensure timely payment:

   • Submit your invoice before the end of each fortnight

   • Late submissions may result in delayed payments

   Invoices must include:

   • Invoice date and number

   • Site or facility location

   • Total hours worked

   • ABN

   • Bank account details

   A guide to completing invoices is provided separately.

5. 1.5 Confidentiality and Client Communication

   You agree not to contact, approach, or engage with any client of SSP Services Pty. Ltd. directly, unless you have prior written approval.

2. Working Agreements

1. 2.1 Attendance and Communication

   Notify your supervisor at least 4 hours before your shift if you are unable to attend. If you will be late or need to leave early, inform your supervisor in advance. Failure to notify may result in payment deductions. All instructions must be followed only if issued by authorised SSP personnel.

2. 2.2 Shift Coverage

   You are solely responsible for your assigned shifts. Do not send a replacement without supervisor approval — doing so may lead to immediate termination and non-payment for the day.

3. 2.3 Resignation Notice

   A minimum of two (2) weeks’ notice is required for resignation. Failure to provide adequate notice may result in a one-week deduction in final payment.

4. 2.4 PPE Requirements

   You must wear the appropriate personal protective equipment (PPE) — including gloves and face masks — while on duty.

5. 2.5 Rehire Restriction

   After termination or resignation, you agree not to reapply or subcontract with SSP Services Pty. Ltd. or its affiliates for a period of six (6) months.

3. Responsibilities and Duties

1. 3.1 Commitment

   You agree to perform your duties diligently, professionally, and in the best interests of SSP Services Pty. Ltd.

2. 3.2 Reputation

   Maintain the company’s professional reputation at all times.

3. 3.3 Legal Compliance

   Follow all lawful and reasonable directions and comply with applicable workplace laws and regulations.

4. 3.4 Conflict of Interest

   Avoid any real or perceived conflicts of interest while working with SSP.

5. 3.5 Site Security and Cleanliness

   Before leaving a site, ensure:

   • All doors, windows, and gates are locked

   • Taps, lights, and appliances are turned off

   • Alarms are activated or deactivated as instructed

   • Your work does not interfere with or damage facility occupants, equipment, plants, or other property

6. 3.6 Incident Reporting

   Report any safety issues or incidents immediately to:

   • Your Site or Area Supervisor

   • Client Relationship Manager

   • After-hours SSP contact

4. Non-Disparagement and Post-Engagement Restrictions

1. 4.1 Non-Disparagement

   You must not, during or after your engagement, make any defamatory, false, or negative comments about SSP Services Pty. Ltd., its staff, contractors, clients, or business operations — whether written, verbal, or online. Breaching this clause may result in legal action.

2. 4.2 Client Solicitation Restriction

   For 24 months after your engagement ends (by resignation, termination, or otherwise), you agree:

   • Not to work with, solicit, or accept offers from any SSP client with whom you had direct or indirect contact

   • Not to attempt to take over or divert any contracts or clients of SSP, either individually or through another business

3. 4.3 Conflict of Interest

   Continue to avoid real or perceived conflicts of interest after your engagement ends.

4. 4.4 Post-Engagement Site Conduct

   All site procedures regarding security and cleanliness, as previously outlined, must still

   By signing below, you confirm that you have read, understood, and agree to comply with all the terms and conditions outlined in this Subcontractor Agreement.

   Mandatory Site Guidelines – Acceptance and Acknowledgement

   
   As part of our commitment to maintaining a safe, productive, and professional work environment, we require all subcontractors and staff to follow the guidelines outlined below. Your cooperation is essential to ensure the safety and well-being of all individuals on-site and to support smooth and effective operations.

   
   1. Proper Attire:

   All personnel must wear either a uniform or high-visibility (hi-vis) jacket while on-site to ensure safety and easy identification.

   
   2. Timekeeping and Pay:

   Punctuality is critical. Failure to record your shift start and end times using the designated app may result in delayed or missed payments.

   
   3. Shift Recording:

   It is mandatory to accurately log your shift start and end times via the official time-tracking app. This ensures transparency in hours worked and payment processing.

   
   4. Break Notification:

   Please inform your supervisor before taking any breaks to maintain coordination and workflow efficiency.

   
   5. Restricted Devices:

   Mobile phones, AirPods, hands-free devices, and tablets must not be used during work hours unless in an emergency or for authorised work purposes.

   
   6. Safety Gear:

   Proper attire, including closed-toe shoes, work pants, and personal protective equipment (PPE) such as gloves and masks, must be worn at all times during duties.

   
   7. Equipment Checks:

   Before use, inspect all electrical equipment (e.g., vacuums) to ensure it is functional and properly tagged. Report any defects to your supervisor immediately.

   
   8. Chemical Usage:

   Use only approved cleaning chemicals and strictly follow dilution guidelines. If unsure, consult your supervisor before use.

   
   9. Equipment Maintenance:

   After each use, clean and properly store all equipment and supplies to maintain a safe, hygienic, and organised work area.

   
   10. Damage Reporting:

   Immediately report any damage to property, equipment, or goods to your supervisor to allow for prompt resolution.

   
   11. Documentation of Concerns:

   If you have any concerns, complaints, or special requests, take photos (if applicable) and email them to your supervisor on the same day.

   
   12. Leave Notifications:

   • Sick Leave: Requires at least one day’s notice before your scheduled shift, unless you are critically injured or hospitalised.

   • Annual Leave: Must be requested at least 7 days in advance. This applies to all forms of planned or personal leave.

   
   ⚠️ Failure to comply with these guidelines may result in immediate removal from the site without pay.

   
   By acknowledging this section, you confirm that you have read, understood, and accepted all policies and procedures outlined above. You understand that it is your responsibility to comply with these guidelines at all times.

   I Acknowledge and Accept the Guidelines

   Important Guidelines for Invoices, Payroll, and Leave

   Dear Valued Vendor,

   
   To ensure smooth operations and compliance with our internal processes, please carefully review and adhere to the following guidelines:

   
   1. Invoice Accuracy:

   All invoices must be 100% accurate. Errors in submitted invoices cause unnecessary delays and may affect payment timelines.

   
   2. Accounting and Admin Resources:

   Due to recent repeated errors caused by incorrect submissions, we have had to allocate additional staff hours to rectify such issues. This is not sustainable. Please ensure your invoices are completed with care and precision to avoid further disruptions.

   
   3. Timely Submission of Invoices:

   Invoices must be submitted promptly after the end of each pay cycle. Late submissions will result in delayed payments.

   
   4. Work Hours and Payroll Cut-Off:

   For subcontractors and staff working any day between Monday to Sunday (including weekend-only shifts), the cut-off for submitting hours is the following Monday at 12:00 midnight.

   • Payments for this group will be processed on Friday of the same week.

   
   5. Advance Notice for Leave:

   All leave requests — including personal, sick, or annual — must be submitted at least 7 days in advance wherever possible. This allows us to manage scheduling effectively.

   
   6. Department-Specific Inquiries:

   For issues related to:

   • Pay or payroll processing, contact the Accounts Department.

   • Leave and scheduling, contact your Supervisor or Site Coordinator.

   This ensures your concerns are directed and resolved by the right team.

   
   We truly value your cooperation and commitment to these practices. Following these guidelines contributes significantly to our team's efficiency and ensures that everyone receives timely support and payment.

   
   ⚠️ Important Notice

   Failure to follow the above policies may result in immediate removal from the site without pay.

   I acknowledge that I have read, understood, and agree to comply with the policies and procedures outlined in this document. I understand it is my responsibility to implement these practices at all times.

   
   Document Uploads – Mandatory for Onboarding

   Please upload the following documents in PDF or JPG format as part of your onboarding.

   ⚠️ Note: File size must not exceed 4MB per upload. All uploads must be clear and legible.

   
   Required Documents

   Updated CV*

   Police Check (issued within the last 6 months)*

   Working with Children Check (if applicable)

   Australian Driver’s Licence or High-Risk Licence (if applicable)

   Passport Copy*

   Proof of Residential Address (e.g., utility bill or bank statement)*

   VISA / VEVO Documentation* (for non-citizens)

   Final Declaration & Signature

   I acknowledge that I have read and understood the policies and guidelines provided by the company. I accept that it is my responsibility to comply with and implement all procedures and requirements outlined in the company’s documentation.

   Your Signature*

   (Please Do a Digital Signature in the Box)

   Clear

   
   

   SUBMIT